Contact us | ausalert

Be AusAlert ready: always install the latest software updates on your devices.

How can we help?

You will be guided through a series of questions.

What device did you expect to get the alert on?

Select the type of device from the list. Note: iPads will not receive AusAlerts, even if they have cell connectivity.

And more specifically, what model? (optional)

Please be as specific as possible.

And more specifically, what model? (optional)

Please be as specific as possible.

And more specifically, what model? (optional)

Please be as specific as possible, including if it is a model with cellular connectivity, sometimes called ‘LTE’.

And more specifically, what model? (optional)

Please be as specific as possible, including if it is a model with cellular connectivity or has a SIM or e-SIM. Note: iPads will not receive AusAlerts, even if they have cell connectivity.

And more specifically, what model? (optional)

Please be as specific as possible, including if it is a model with a SIM card or e-SIM.

What Operating System (OS) software version is on your device? (optional)

To find this on your iPhone, go to the Settings app then choose ‘General’ > ‘About’. Look for ‘iOS Version’. To find this on your Android phone, go to the Settings app then choose ‘About phone’. Look for ‘Software information’ and/or ‘Android version’.

At the time of the test, did you have any additional settings turned on? (optional)

Aeroplane or flight mode

Do not disturb

No additional settings

Other setting (specify)

What mobile network are you on? (optional)

Telstra Network: includes mobile plans with Telstra, Belong, Boost Mobile, ALDI Mobile, Everyday Mobile (Woolworths), Mate, Tangerine, Superloop.

Optus Network: includes mobile plans with Optus, amaysim, Coles Mobile, SpinTel, Gomo.

Vodafone Network: includes mobile plans with Vodafone, TPG, iiNet, Felix Mobile, Kogan Mobile, Lebara, Lycamobile, CMobile.

Other (specify)

Did you have mobile coverage when the test alert was sent?

Do you have any other feedback? (optional)

If you have any other information or feedback about when you didn’t receive an alert, you can tell us here. Do not include personal or sensitive information.

Subject

Briefly describe your enquiry.

Describe your enquiry

Provide as much detail as possible. Do not include personal or sensitive information.

Subject

Briefly describe your issue.

What page of the website did you find this issue? (optional)

Describe the issue

Provide as much detail as possible. Do not include personal or sensitive information.